The ONE Thing

Brand Building 101: Content Strategy, Storytelling, Positioning and More with Donald Miller

34 snips
May 11, 2026
Donald Miller, author and founder of StoryBrand who helps companies clarify their message. He talks about owning a specific problem, why leaders should show up with empathy and competence, and how storytelling, video, and social proof build familiarity and trust. Short soundbites and clear positioning make people notice and choose you.
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ADVICE

Position Yourself As The Guide

  • Be the guide, not the hero, when you present your personal brand to customers.
  • Share only the backstory that explains why you care about the customer's problem and how that benefits them.
INSIGHT

Empathy And Competence Create Trust

  • Strong leaders project both empathy and competence to make customers feel seen and confident.
  • Tell why you care about the problem and the concrete steps that made you capable of solving it.
ADVICE

Create Curiosity With Survival Soundbites

  • Use short curiosity soundbites that tie your product to a survival benefit to get attention.
  • Examples: Geico's 15 minutes saves 15% and 'Kids love aquariums'—clear, specific promises that prompt interest.
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