CX Files Kwame Agyei - Appoynt - From Accra with Service: How Ghana Is Powering SMB CX
Kwame Agyei is the founder and CEO of Appoynt. He is based in London, UK with operations in Ghana.
In this conversation with Peter Ryan, Kwame tells the story of how and why he founded Appoynt during the Covid pandemic and the opportunity for more businesses to work with partners in Ghana.
https://www.linkedin.com/in/kwame-agyei-b3ab1333/
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SUMMARY
Mark Hillary and Peter Ryan discuss the growth of BPO services in Ghana, highlighting Kwame Agyei's venture, Appoynt. Kwame, an accountant by background, founded Appoynt during the COVID-19 pandemic to leverage Ghana's talent and regional advantages. The company specializes in back-office support, accounts receivable, and customer support for SMBs in the US and UK. Kwame emphasizes the importance of understanding market capabilities and building trust through quality service. They also discuss the potential impact of proposed US legislation on offshoring and the emerging potential of Ghana as a BPO hub.