Bringing Real World Consequences to Cyber Criminals w/ Robert Capps & Eric Boles

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Most online fraud-fighters may daydream about seeing their most prolific fraud rings facing real-world consequences for their crimes. But, very few get to see that kind of justice served. For a variety of factors, most online companies do not have a post-transaction investigation department whose focus is on further investigations to tie all orders & accounts to one ring, identify the person/people behind the screens, and work with federal law enforcement agencies. But, the original Trust & Safety team at StubHub (until 2015) proved it can be done and can provide great benefits to the company in the form of restitution and reduced fraud attempts. And, they have the scars & stories to prove it! 

On this week’s episode, Karisse is joined by Robert Capps, former head of Trust & Safety for StubHub and current blockchain expert; along with Eric Boles, who transitioned to the “privcate sector” to create the investigations unit for StubHub from the US Secret Service, and now heads up an e-crimes department at Yahoo, Inc. On today’s podcast we talk about so much! Including:

• The catalyst for creating an internal investigations unit to focus on “catching” and prosecuting the most prolific fraudsters on the StubHub platform, and a few of the hidden benefits of these efforts they couldn’t have anticipated.
• What the World Series, the San Francisco Giants, and 2 of the most violent Chicago street gangs had in common; along with oither fascinating examples of what was discovered when the investigations team identified the people behind the large-scale fraud threats, and what other crimes these fraudulent purchases funded.
• Why merchants & marketplaces should re-consider their strategy against long-term deterrence from committing fraud on their websites & services, and a few ways to get started if this is something you want to duplicate.

Links:

Connect with Robert Capps here: https://www.linkedin.com/in/rwcii/

Connect with Eric Boles here: https://www.linkedin.com/in/eric-b-21605942/

To read one of the many articles that was the result of their efforts at the time: https://www.usatoday.com/story/tech/2014/07/23/cyberthieves-stubhub-fraud/13036243/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.