CX Files Jonas Berggren - The CX (R)evolution Book
Apr 30, 2025
22:08
Jonas Berggren writes the popular Transform Customer Service newsletter on LinkedIn. He is the Chief Business Development Officer EMEA and member of the executive leadership team at Transcom. Jonas is based in Stockholm, Sweden.
Mark Hillary and Jonas have published a new book together called The CX (R)evolution - so Mark called Jonas to talk about how the book project started out.
In this conversation they talk about how Mark's comments on the newsletter formed the initial idea for a book and how they developed the idea together.
https://www.linkedin.com/newsletters/transform-customer-service-6992863124731113474/