CX Files Claas van Delden - yoummday - Will Gig CX Replace The Multilingual Hub?
Claas van Delden is the Chief Growth Officer at yoummday. He is based in Munich, Germany.
Yoummday is a proprietary technology platform for managing remote workforces - what we have summarized on this podcast in the past as 'Gig CX'. Yoummday has a diverse global talent pool of 15,000+ sales and customer care freelancers available.
Mark Hillary called Claas to talk about the issues around providing support to customers in multiple languages and whether the platform-based appproach is replacing the more traditional multilingual hubs used by BPO companies...
Claas talks about this specific question and outlines how Gig CX really works in this interview.
https://www.linkedin.com/in/claas-van-delden-b7b3b2/
CX Report 2025: https://business.yoummday.com/en/yoummday-cx-report-2025