Gartner ThinkCast IT Operations Are Not Ready for AI Agents: How to Respond Today
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Feb 17, 2026 Paul Delory, Gartner VP analyst focused on infrastructure and continuous operations, and Autumn Stanish, Gartner director-level analyst specializing in IT operations and cloud strategy, discuss AI agents and I&O readiness. They cover AI agent sprawl and maturity risks. They explain continuous operations as guardrails, platform-centric I&O, and a one-year roadmap and 90-day plan to move from reactive to proactive.
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I&O Faces A Relevance Risk
- I&O risks becoming irrelevant if it blocks business AI needs and the business goes around it.
- Loss of control leads to no budget, no strategic voice, and talent drain in I&O.
Cloud's Lesson: Don't Fall Behind Again
- Autumn and Paul recall cloud's past where I&O fell behind and lost influence.
- They urge I&O to avoid repeating that mistake by leading AI adoption instead of lagging.
Create An AI Center Of Excellence
- Do build an AI center of excellence in I&O to act as traffic controllers for AI projects.
- Define scope and success measures early to decide when to use assistants, workflows, or agents.
