Become New with John Ortberg

44. Masterclass on How to Communicate Like Jesus

Mar 27, 2026
A practical four-step framework for communicating without condemnation is taught using Marshall Rosenberg’s approach. The conversation unpacks how to observe without judging, name feelings, identify needs, and make clear requests. A famous biblical interaction is used to show crossing barriers, listening for deeper thirst, and creating connection before correction.
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ADVICE

Use Rosenberg’s Four Steps For Nonviolent Conversation

  • Do practice Marshall Rosenberg’s four-step nonviolent communication: observe without evaluating, name feelings, identify needs, and make clear requests.
  • John Ortberg illustrates each step with examples like “last night you were texting” vs “all you ever do is text” and making concrete requests.
INSIGHT

Jesus Shows How To Cross Social Barriers Gracefully

  • Jesus models communicating across social barriers by observing differences without condemnation and engaging the Samaritan woman personally.
  • Ortberg highlights Jesus noticing her as thirsty at a deeper level and treating her as a person, not an other.
INSIGHT

Listen For The Thirst Beneath Surface Requests

  • Notice feelings beneath requests: Jesus is physically tired and thirsty and also discerns the woman's deeper spiritual thirst.
  • Ortberg cites Jesus’ offer of living water as responding to her unsatisfied desires rather than debating theology.
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