This Week in Startups E1092 The Next Unicorns E12: Homebound CEO & Co-Founder Nikki Pechet is solving the home building process by increasing customer experience, helping victims of natural disasters rebuild efficiently
Aug 5, 2020
In this discussion, Nikki Pechet, the CEO and co-founder of Homebound, shares her vision for transforming the home building process through technology and exceptional customer service. She dives into her journey from scaling Thumbtack to founding Homebound, sparked by the wildfires in Napa and Sonoma. Nikki discusses innovative solutions for disaster recovery, the complexities of home construction, and the crucial role of transparency in builder-homeowner relationships. Plus, she touches on navigating labor shortages and leveraging digital tools in the evolving housing market.
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Homebound's Role
- Homebound acts as the general contractor, subcontracting work to its network.
- This ensures control over the entire process and accountability for the final product.
Own the Experience
- Don't be purely asset-light in complex transactions like homebuilding.
- Own the customer experience by maintaining control and incorporating friction to ensure quality.
Fixed-Price Contracts
- Homebound operates on a fixed-price contract model.
- This offers price predictability, unlike the common cost-plus model where costs can escalate.