S4E16 - How To Build An Unstoppable Alliance With CX Feat. Courtney Leblanc

In this episode, senior customer experience leader, Courtney LeBlanc, reveals the ideal partnership between CX and experimenters and shares invaluable insights on:

Forging powerful partnerships between CX and experimenters
Navigating the daily demands of a CX leader
Simplifying CX workflows with customer insights
... and so much more!

Don't miss out on this enlightening conversation from an expert in the CX game!

Find Courtney on LinkedIn ⤵

LinkedIn: https://www.linkedin.com/in/courtney-leblanc-426920b3/

00:00 Introduction and Mutual Appreciation
00:27 Meet Courtney: Customer Support and CX Expert
03:38 Building an Alliance with Customer Support
06:11 Challenges and Strategies in CX Collaboration
14:25 Data Analysis and Insights Sharing
23:01 The Ideal Partnership Between CX and Experimentation
24:47 Balancing Customer Insights and Business Priorities
26:46 The Emotional Impact of Customer Support
28:29 Communicating Customer Stories Effectively
30:04 Leveraging NPS Data for Product Improvement
32:08 Empowering Teams with Data Access
33:06 The Importance of Experiment Communication
37:53 Fostering Collaboration Between CX and Product Teams
48:58 Reflecting on Growth and Collaboration
50:22 Conclusion and Final Thoughts

This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit experimentnation.substack.com