Run the Numbers

How Strategic CFOs Get It Wrong

11 snips
Apr 9, 2026
Steve Isom, COO and CFO at Bloomerang with a background in investing and operations. He challenges what strategic finance really means. He explains why customer operations drive SaaS value. He shares how running ops makes unit economics visible. He explores how AI is reshaping finance leadership and why teams should experiment now.
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INSIGHT

Strategic Finance Is System Level Value Creation

  • Strategic finance means optimizing the whole system toward investor-underwritten value, not just a single function's KPIs.
  • Steve ties every resource choice to progress toward the underwriting destination to prioritize value creation.
ADVICE

Stop Projects Early That Don't Advance Strategy

  • Kill projects that don't advance strategic priorities before teams burn cycles on them.
  • Steve built a habit of early intervention after seeing large re-architecture work done for the wrong assumption and thanked for stopping it.
ANECDOTE

CFO Took Over Customer Org After Meeting 91 Customers

  • Steve moved to own Bloomerang's customer org because post-sale retention and expansion drive LTV and SaaS value.
  • He met 91 customers in five years to understand nonprofit buyer behavior and why onboarding matters.
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