Banking Reinvented Banks must redesign operations and jobs, not just deploy AI, with Wessel Oosthuizen from Deloitte
9 snips
Mar 26, 2026 Wessel Oosthuizen, co-lead of AWS AI and Data at Deloitte Africa with a decade building AI into complex firms, talks about why banks stall when they add AI but do not redesign jobs. He highlights hidden staff use, why pilots fail, front-to-back wedges to reimagine work, wealth management context graphs, and Africa’s need for localized AI rather than Western models.
AI Snips
Chapters
Transcript
Episode notes
Most Firms Haven't Rebuilt Jobs For AI
- 84% of companies haven't redesigned any job around AI, creating deep tension between employees and employers over allowed work practices.
- Wessel says staff run unofficial AI workflows on separate devices, causing trust issues and a gap between corporate claims and day-to-day reality.
Reframe AI Work As Reimagining Jobs
- Do stop treating AI as a separate project and instead reframe work transformation as reimagining business and operations with AI embedded.
- Wessel advises removing 'AI' as the starting label and redesign roles, processes, and org structure with people involved.
Use A Front To Back Wedge Led By A Forward Leader
- Do pick a single business unit and leader as an AI wedge to test operating model changes safely within regulatory guardrails.
- Wessel recommends front-to-back pilots (e.g., risk or compliance) where leaders can reimagine future work without breaking rules.