All Ears English Podcast AEE 1817: 5 Steps to Resolve Conflict as a Leader at Work with Jerry Fu
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Jul 14, 2022 Join Jerry Fu, a conflict resolution coach who transitioned from pharmacy leadership to helping Asian-American leaders. He discusses five essential steps to resolve workplace conflicts gracefully. Explore how cultural backgrounds impact conflict resolution and gain practical tips to approach disagreements with curiosity. Jerry emphasizes the importance of clear communication and empathy to foster a collaborative environment. He also highlights the emotional aspects of conflict and provides strategies for leaders to navigate these challenges effectively.
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Hidden Disapproval
- Jerry's mom graciously hosted his friend, hiding her frustration with his lack of cleanliness.
- After he left, she revealed her disapproval, highlighting how some cultures prioritize hospitality over direct feedback.
Be Curious
- Approach intercultural conflict with humility and curiosity.
- Ask how others feel respected and prefer to communicate.
Explain Context
- Explain the context behind your expectations in a conflict.
- This fosters empathy and helps others understand your perspective.