FranklinCovey On Leadership Ashley Herd: Pause, Consider, Act
Apr 7, 2026
Ashley Herd, author of The Manager Method and former HR executive, offers practical people-leadership tips. She explains the pause, consider, act framework and why pausing beats reacting. Topics include re-engaging disengaged high performers, building culture on remote teams, onboarding new leaders, balancing autonomy with structure, and how AI will reshape but not replace human connection.
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People Problems Are Universal Across Levels
- High-status roles face the same core people problems as frontline jobs; subject matter doesn't change human management challenges.
- Ashley compared McKinsey partners' conversations to assistant restaurant managers to show shared issues.
TikTok Roleplays Launched A New Career
- Ashley pivoted from law and HR to content after sketching 59-second roleplay videos on TikTok over age 40.
- She used playwriting instincts to create bite-sized manager role plays that built her audience and business.
Address Disengagement Immediately With Curiosity
- Do not ignore a suddenly disengaged high performer; have a real conversation promptly.
- Start by pausing to examine your own frustrations, then honestly share what you see and invite their perspective.
