High Output Management Chapter 12
11 snips
Jan 1, 1970 Conversations about why managers must stop and listen when valued employees threaten to quit. Practical tactics for keeping talent, including transfers, involving supervisors, and making departures reversible. Discussion of pay as feedback, tying bonuses to individual, team, and company performance. Advice on promotions, reassigning people who were promoted too far, and exercises to build management skills.
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Stop And Hear Them Out
- Drop what you are doing and give a subordinate your full attention when they say they want to quit.
- Let them talk, ask questions, and avoid arguing so you can learn the real reasons and buy time.
Make It Your Supervisor's Problem Too
- Bring your supervisor and make the retention effort a joint problem to solve rather than your sole responsibility.
- Act as project manager to explore transfers or other company solutions and follow through on commitments.
Reassure And Rekindle Commitments
- Reassure the subordinate that their demands produced necessary changes, not blackmail, and normalize the new arrangement.
- If they've accepted another job, remind them their commitments to coworkers are stronger and ask them to 'quit again.'
