Stefan Freyer is the Managing Director of Orphoz (a McKinsey company supporting cross-industry transformation and project management) - he is based in Berlin, Germany.
Stefan recently talked to Mark about the disconnect between grand visions of CX and the reality on the ground when implementing a project - so Mark called him back to record Stefan's ideas on this implementation gap for the CX Files.
https://www.linkedin.com/in/stefan-freyer-25274a1/
https://www.orphoz.com/
CX Files