Built to Win with Annette Franz

The CX Goalkeeper had the great opportunity to interview Annette Franz

LinkedIn Headline: Coach | Keynote Speaker | Author | Putting the "Customer" in Customer Experience

Highlights:

• 00:00 Game Start

• 01:25: Annette Franz's Introduction

• 02:42 Annette Franz's Values

• 03:51 Where did the idea of the new book come from?

• 05:25 The 10 principles in the book

• 06:57 which principle did you enjoy writing the most?

• 09:29 which principle is the most undervalued rated?

• 12:53 the principle you forgot

• 16:11 which principle was for you the most difficult to write about?

• 17:13 which principle did you wrote as the first one?

• 18:11 What is for you the most important message out of out of the first chapter? (Culture)

• 19:41 What's the key message out of the second one leadership?

• 20:17 What's the key message out of the third chapter?

• 21:09 The future question (CX in 10 years)

• 23:39 Annette's contact details

• 24:20 Her book suggestion

• 24:54 Annette's golden nugget

and much more on https://www.cxgoalkeeper.com/AnnetteFranz2

Annette's Contact Details:

• https://www.annettefranz.com

• https://cx-journey.com

• https://www.linkedin.com/in/annette-franz/

#cxgoalkeeper #customerexperience #podcast #leadership #winningonpurpose