Getting help is often fraught with friction. It shouldn’t be - Interview with Tom Martin of Glance Networks

Getting help is often fraught with friction. It shouldn’t be - Interview with Tom Martin of Glance Networks, an enterprise software company that provides a "visual engagement platform" for their clients that combines cobrowse, agent video, and screen share into a tool for contact centre and customer support agents to help them interact with customers. Tom joins me today to talk about the challenge of providing tech support to your parents over the phone, how their technology works, the use case and why they chose to ask Forrester to evaluate the impact of the application of their technology.