The Revolutionary Mindset Transforming Government with Salesforce Global AI GTM Leader Nadia Hansen

In this episode of the Shift AI Podcast, Nadia Hansen, Global AI Go-To-Market Leader and Industry Advisor for Public Sector at Salesforce, joins host Boaz Ashkenazy for a live conversation recorded at Dreamforce in San Francisco on how AI agents are fundamentally reshaping government services.

Nadia shares her unconventional career journey—from serving as the Chief Information Officer for Clark County in Las Vegas overseeing 2.3 million residents and 10,000 employees, to leading public sector go-to-market strategy at Salesforce. From there, the discussion dives deep into how today’s government agencies are navigating digital transformation with resilience, experimentation, and a growing openness to AI-driven innovation.

The conversation explores how AgentForce and agentic AI are enabling government agencies to deliver seamless digital front doors for residents—automating intake processes, streamlining permit requests, breaking down departmental silos, and providing multilingual access to public services. Nadia explains why voice technology is poised to become the next major interface for government, how co-creating AI use cases with employees drives real adoption, and why the biggest barrier to transformation is mindset, not technology.

Boaz and Nadia also examine the growing challenge of shadow AI in government, why bottom-up adoption workshops outperform top-down mandates, and how cities like Kyle, Texas are experimenting with AI in safe, compliant environments. The episode closes with Nadia’s powerful two-word vision for the future of work: revolutionary mindset.

This episode is essential listening for public sector leaders, civic technologists, and anyone who wants to understand how AI is moving beyond individual productivity gains to transform the way government serves its communities.

Chapters

[00:00] From Home Depot to the C-Suite: Nadia’s Career Journey

[04:07] Landing at Salesforce and Repositioning CRM for Government

[07:50] First and Worst Jobs: Lessons from Selling Manure

[10:22] The Digital Front Door: Seamless Government Services

[12:37] Selling to Government: Speak in Outcomes, Not Products

[15:03] AgentForce and the Rise of Voice-First Government

[17:24] Augmentation Over Replacement: Addressing the Fear of AI

[19:47] Bottom-Up Adoption: Co-Creating AI Use Cases with Employees

[21:13] Public Safety, Multilingual Access, and the World Cup

[23:30] The Future of Work: Revolutionary Mindset

Connect with Nadia Hansen

LinkedIn: https://www.linkedin.com/in/nadiakhansen/

Newsletter: Hack to the Future (on LinkedIn)

Connect with Boaz Ashkenazy

LinkedIn: https://www.linkedin.com/in/boazashkenazy/

Email: info@shiftai.fm