In this episode of the Balancing Act podcast, Andy speaks with Sameer Narkar, founder and CEO of Konnect Insights, about the evolution of customer experience management. They discuss the importance of customer service in business success, the role of AI in enhancing customer interactions, and how to empower customer service agents. Sameer shares insights on the challenges of managing customer experiences across multiple channels and the significance of simplicity in software design.
Tune into episode 212 to hear Sameer's story, his rocket-booster moment, and his thoughts on empowering customer experience in the age of artificial intelligence.
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The Balancing Act with Andrew Temte, PhD, CFA