Technovation with Peter High (CIO, CTO, CDO, CXO Interviews) How Norfolk Southern Measures Real Impact from AI and Data
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Oct 30, 2025 Anil Bhatt, Chief Information and Digital Officer of Norfolk Southern, discusses the freight rail giant's innovative approach to AI and data strategy. He emphasizes a disciplined, ROI-driven methodology for deploying AI, ensuring it delivers real value in operations. Anil outlines the company's '3 As' framework for effective data governance and explores how AI enhances safety and resilience. He also shares insights on integrating transportation networks for seamless logistics and reflects on the exciting trends reshaping the industry.
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Technology Organized Around Safety And Experience
- Anil leads IT, cybersecurity, data, digital platforms, and innovation to improve operations and customer support.
- His goals center on safety, resilience, operational effectiveness, and employee/customer experience.
Start By Immersing In Frontline Work
- Immerse yourself in frontline culture to uncover operational opportunities and data needs.
- Use those insights to provide actionable information to both leadership and front-line staff.
Instrumentation Enables Faster, Safer Decisions
- Norfolk Southern invests in instrumentation and modeling (DTI, automatic track geometry) to improve reliability and decision-making.
- These data-driven tools let the company react faster and operate more safely.
