Episode 39 - Is SaaS Replacing the Traditional MSP? (w/Guest: Omar Armenteros)

In this episode, Brian Gillette talks with Omar Armenteros, CEO and founder of Virtuworks, about the future of managed services and how SaaS is changing the game. With over 30 years in the industry, Omar shares how his company shifted from traditional break-fix models to software-driven solutions that scale and automate to meet today’s demands.

They discuss how this change is reshaping the way MSPs operate, why automation is essential for growth, and how customer expectations are evolving. Omar also explains why the traditional MSP model is fading, making way for a new, software-centric approach to IT services.

In this episode, you’ll learn:

• How Virtuworks adopted SaaS to improve operations
• The importance of meeting changing customer expectations in 2026
• Why automation is crucial for growing an MSP business
• How to adapt to the shift from service to software
  

Listen in to hear how the managed services landscape is evolving, and why embracing software might be the key to staying ahead.

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Learn all about Feel-Good MSP and our end-to-end MSP sales training, growth and development program at: www.FeelGoodMSP.com

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It’s your roadmap to build repeatable growth, higher margins, and stronger client relationships without compromising values.
Get it now at Amazon.com https://a.co/d/hJKoFxg
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