How to Be Awesome at Your Job 1094: How to Make Any Team Great with Steven Gaffney
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Sep 18, 2025 Steven Gaffney, CEO of the Steven Gaffney Company and expert on high-achieving teams, shares powerful insights from his latest study. He discusses the importance of accountability within teams and how high performers keep one another in check. Gaffney emphasizes creating emotional safety to encourage open communication and tackle tough issues. He also introduces his new AI-enabled program aimed at fostering team excellence, and offers practical hiring tips and a challenge to practice generosity in appreciation.
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Make The Unsaid Explicit
- Get the unsaid said: surface recurring problems rather than letting them fester.
- Use constructive conversations to resolve behavior and process issues before they degrade teamwork.
Ask What's Different Next Time
- When promises repeatably break, ask 'What's going to be different?' to create ownership.
- Co-design accountability steps so you stop nagging and start collaborating.
Distractions Thrive Without Clear Norms
- Distractions are widespread: over a third of people check out in meetings.
- Most companies lack clear rules to manage meeting distractions, so norms fail by default.
