Financial services in transformation - insurance - S7E6

In the final episode of our three-part deep dive mini-series, host Tessa Norman is joined by Alex Bertolotti, PwC UK’s Insurance Leader, and Samantha Jones, Director in PwC UK’s insurance risk and regulation practice, to explore the dynamic forces reshaping the insurance sector.  

Our guests unpack the growing pressures facing insurers – from cost inflation and consolidation trends to regulatory scrutiny and climate risks – and share insights on how firms can respond. The discussion covers the FCA’s evolving regulatory approach, technological transformation across underwriting and claims, and the implications of emerging AI use cases. We also explore how insurers can balance commercial sustainability with fair value, and the role of data and MI in driving better customer outcomes. 

You can contact our PwC speakers if you’d like to discuss any of the topics covered, at tessa.norman@pwc.com, alex.bertolotti@pwc.com, and samantha.x.jones@pwc.com  

You can access the publications mentioned in the podcast below: 

• PwC Insurance Banana Skins: https://www.pwc.co.uk/insurance/assets/pdf/insurance-banana-skins-2025.pdf   

To hear more from us on financial services risk & regulation, you can also access all our regular publications at this site: https://www.pwc.co.uk/industries/financial-services/understanding-regulatory-developments.html.