Becker’s Healthcare Podcast Turning Healthcare’s Toughest Operational Challenges into Breakthrough Solutions: Part 1
Mar 26, 2026
Jason Bui, Healthcare Industry Practice Lead at UiPath, advises on AI and agentic automation for triage, utilization management, and revenue cycle. Ben Fiechtner, Americas President at UiPath, helps systems deploy task-based and end-to-end automation to cut administrative burden. They discuss AI applications across triage, claims, medication reconciliation, practical pilot strategies, clinician involvement, and proving measurable operational value.
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Episode notes
Family Roots Shaped Focus On Reducing Clinician Admin
- Ben Fiechtner described growing up in a family of physicians and seeing administrative burdens frustrate clinicians at the dinner table.
- He recounted a provider whose team spent 70+ minutes reviewing charts for authorizations, reduced to minutes using UiPath tools.
Agentic Automation Speeds Provider Triage
- Jason Bui noted providers target large complex processes where humans do tasks they weren't meant to do, like triage document review.
- Agentic automation now summarizes referral documents and recommends next steps so patients reach the right care faster.
Automation Made Medication Reconciliation Proactive
- UiPath used automation to monitor medication reconciliation and alert clinicians, raising compliance from ~85% to ~95% within months.
- Jason emphasized AI lets organizations be proactive and engage patients across channels at scale.