Compliance into the Weeds is the only weekly podcast which takes a deep dive into a compliance related topic, literally going into the weeds to more fully explore a subject. In this podcast Matt Kelly and Tom Fox take a deep dive into the hotline benchmark report from Navex Global which was previewed on a recent webinar Matt attended. Some of the data was quite interesting and perhaps even troubling.

Some of the highlights include:

Case closure times are longer this year. Why are they lengthening?
The five top categories of cases reported.
Reports via online reporting v. telephone call nearly doubled.
Reports of violations of business integrity violations are on the uptick.
The #MeToo movement is over two years old, what do the numbers reveal?

Resources

Matt Kelly blog post, Report: Hotline Cases Taking More Time

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Michael Morrison - NCRI Inc - CX And BPO Trends In Canada