Flashback Episode - Implementation, Unfiltered: A Real-World Look at ServiceTitan Onboarding

ServiceTitan implementation can be daunting.

In case you're feeling that way, this can't miss episode from 2025 is here to take that edge off.

Josh and guest Kyle Urquart go the distance to allay those fears for both new instances and existing platform users who might be adding some of the great new features we've developed.

Episode originally aired 8/7/2025.

Ever wonder what your first steps are after you sign on with ServiceTitan? In this episode, we sit down with Kyle Urquart, Enterprise Implementation Consultant at ServiceTitan, to break down the entire implementation process: what it looks like, who’s involved, what tends to go wrong, and how to make it go right. Kyle brings a unique perspective, having been both a ServiceTitan user and now a consultant guiding commercial contractors through onboarding. He walks us through each phase of implementation, from kickoff and data discovery to testing, training, go-live, and the all-important hypercare period. 

Join us as we discuss:

• [2:23] What to expect during the implementation process

• [7:19] The “wow” moments customers experience during setup

• [15:54] How training works (and why it never really ends)

You can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts, on Spotify, or here. 

Know a business that could use a bit of muscle from ServiceTitan? Refer them here!

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