Creating The CX Standards With Erin Wallace From Bain

CX Standards Landing Page - you can learn more about the standards, and download them.

Erin Wallace on LinkedIn

Dancing Guy Video - showing the importance of the first follower to catalyze a movement

Connect with Sam on LinkedIn - I share customer expeirence content multiple times a week, and love hearing from listeners with questions or ideas for topics.

Subscribe to my newsletter, Customer Experience Patterns - I publish a new edition with each full-length episode of the podcast.

My LinkedIn Learning courses: How To Create Great Customer Experiences & Build A Customer-Centric Culture. In-depth video series that teach you how to create great experiences, and build customer-centric cultuers. My new learning course on Customer Experience foundations will be live in March, 2025

Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.

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