The Multifamily Hangout Episode 59. Jennifer Sutter -EVP at Acento Real Estate Partners
May 1, 2025
Jennifer Sutter, EVP at Acento Real Estate Partners and a seasoned expert in multifamily operations, shares insights from her 25+ years in the industry. She discusses the balance between financial goals and community living, emphasizing empathy in leadership. The conversation covers the importance of mentorship, effective training, and how technology, particularly AI, is reshaping tenant experiences. Sutter also addresses the challenges of inflation in the industry and the growing trend of transient talent, highlighting the need for adaptable leadership.
AI Snips
Chapters
Transcript
Episode notes
Smooth Change Management
- Involve team members in change decisions by understanding their needs and challenges.
- Communicate openly about technology rollouts, set realistic expectations, and be patient with early hiccups.
Streamline Tech for Teams
- Avoid overwhelming teams with too many software tools; simplify and consolidate where possible.
- Vet technology thoroughly before implementation and remove redundant systems to ease team workload.
AI as Adaptive Team Members
- AI systems are evolving, learning organizational trends to tailor support in leasing, maintenance, and collections.
- Jennifer envisions AI as integral team members adapting specifically to company needs.