The Josh Bersin Company The Amazing, Essential Frontline Workforce and UKG's Leadership Role
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Jan 5, 2026 Delve into the critical role of the frontline workforce, which employs over 70% of US workers and contributes significantly to the economy. Discover the challenges they face, including pay disparities and scheduling needs. Learn how UKG is innovating with tools like predictive labor planning and AI agents to enhance workforce management. Explore their integrated platform that connects HR and payroll, and see how technology is evolving to improve these essential roles while addressing the unique demands of the frontline.
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Frontline Jobs Grow And Resist Automation
- Frontline jobs are growing and are less likely to be automated by AI, increasing demand for this workforce.
- Lower immigration and tight labor markets make filling these roles more challenging.
How UKG Formed From Two Specialists
- Kronos built sophisticated scheduling and time-clock systems while Ultimate focused on payroll and HR for mid-market firms.
- Josh Bersin recounts how merging them created a company focused on integrated frontline solutions.
Platform Integrates HR, Payroll and WFM
- UKG's Workforce Operating Platform combines HR, payroll, and industry workforce management in one system.
- Integrating demand with dynamic individual supply (shifts, skills, limits) improves scheduling accuracy.