CX Files Juan Caire & Jim Farnsworth - Alliance BPO - To Hermosillo And Beyond!
Apr 10, 2025
25:46
Juan Caire is Co-Founder and CEO of Alliance BPO Services, based in Hermosillo, Sonora, Mexico.
Jim Farnsworth is the CEO and Founder of Octayne Ventures, based in Denver, Colorado.
Peter recently visited Hermosillo and talked to Juan and Jim about the potential for growth in the BPO industry and the importance of value over cost in outsourcing. The event in Hermosillo also emphasized the strategic partnerships Alliance BPO has formed globally to enhance service delivery.
An important part of the discussion was also focused on looking beyond the major BPO delivery cities and finding new talent and value in other locations.
https://www.linkedin.com/in/juancaire/