The Evolution of Trust In Agentic AI | Kaja Verhoeven Zupanc, Duco's Head of Machine Learning

In this episode of FinTech Focus TV, Toby Babb sits down with Kaja, Head of AI at Duco, to explore how AI is moving beyond hype and into real, production-ready solutions within financial services. 

From transforming unstructured data into actionable insights to deploying agent-driven workflows, this conversation dives into how Duco is reducing time spent on data-related tasks by up to 90%, while maintaining the transparency, auditability, and control that financial institutions demand. 

Kaja shares how AI adoption is evolving from simple automation to proactive and orchestrated agent ecosystems, where systems can identify and resolve issues before users even notice them. The discussion also tackles one of the biggest challenges in fintech today: balancing innovation with trust in a highly regulated environment. 

If you want to understand what real AI in production looks like, and where it’s heading next, this is a must-listen.

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