Sarah Allen, Regional Support Administrator from Heartland Dental joins us on today's show to give us a close look into the success of Heartland and how they grew to be the nation's largest DSO. Sarah brings a wealth of knowledge in how to create more in sync teams, how to keep case acceptance high, and small but powerful tips to optimize communication in your practice.
We discuss:
- The positive correlation between customer service and case acceptance
- Increasing synergy within your team, and the impact non-verbal cues has on retention or accepting treatment
- Training your team to connect with patients more effectively each day
You can email Sarah at: sallen000@yahoo.com
Connect with Sarah on Linkedin
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Growth in Dentistry: A Dental Intelligence Podcast