The Industrial Talk Podcast Network Edgar Amaya with Accruent
Nov 20, 2024
19:07
Industrial Talk is onsite at Accruent Insights and talking to Edgar Amaya, VP, Professional Services and Customer Experience at Accruent about "Customer Obsessed in solving today's challenges".
If interested in being on the Industrial Talk show, simply contact us and let's have a quick conversation.
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- Introduction and Welcome 0:00
- Scott MacKenzie introduces the Industrial Talk Podcast, emphasizing its focus on industry innovations and professionals.
- Scott welcomes Edgar Amaya, Vice President of Professional Services and Customer Experience at Accruent, to discuss updates on AI and other topics.
- Edgar shares his positive experience at the conference, mentioning the location in San Antonio, Texas, and the nearby River Walk.
- Scott and Edgar engage in small talk about the conference, food, and weather, before delving into the main conversation.
- Edgar's Role and Conference Experience 2:15
- Edgar provides a brief background about his role at Accruent, focusing on customer satisfaction and experience.
- He expresses his excitement about attending the conference and reconnecting with customers and friends.
- Scott praises Accruent's customer-focused approach, highlighting their commitment to solving customer problems and making necessary modifications to their solutions.
- Edgar emphasizes that Accruent is "customer obsessed," which aligns with their values and approach to business.
- AI Updates and Customer Feedback 3:54
- Scott and Edgar reflect on their last conversation at the previous year's conference in Nashville.
- Edgar discusses the rapid advancements in AI over the past year, noting its complementary role in enhancing decision-making and space utilization.
- He shares an example of a university managing 500 daily event requests, illustrating how AI could streamline these processes.
- Scott and Edgar discuss the potential distractions and hype around AI, emphasizing the need for practical applications and careful consideration.
- AI's Role in Business Processes 7:09
- Edgar explains that AI should complement existing business processes rather than replace them, providing insights and aiding in decision-making.
- He highlights the rapid advancements in AI models, such as ChatGPT, and their impact on various aspects of data processing.
- Scott and Edgar discuss the challenges of managing the power requirements for AI processing and the broader implications of AI adoption.
EDGAR AMAYA'S CONTACT INFORMATION:
Personal LinkedIn: https://www.linkedin.com/in/edgar-amaya-/ Company LinkedIn: https://www.linkedin.com/company/accruent/ Company Website: https://www.accruent.com/PODCAST VIDEO:
https://youtu.be/QYUEjeWD0xgTHE STRATEGIC REASON "WHY YOU NEED TO PODCAST":
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