Car Dealership Guy Podcast Dyjak/York on PARTS Act, Nens on Buyer Privacy, Johnson on EOS Gains | Daily Dealer Live
Jan 21, 2026
Guests include Charlie Dyjak, Senior Manager at NADA, focused on legislative policy; Sherryl Nens, SVP at Privacy4Cars, specializing in vehicle data privacy; and Josh Johnson, CEO of Don Johnson Auto Group, who advocates for effective dealership cultures. They delve into the PART Act addressing catalytic converter theft and its implications for dealers. Sherryl highlights vehicle data risks and solutions for privacy compliance. Josh discusses EOS as a transformative operational framework, emphasizing the importance of trust and leadership in dealerships.
AI Snips
Chapters
Transcript
Episode notes
Dealer Group Hit Repeatedly By Theft
- Greg York shared his group had about 30 catalytic converters stolen last year across customers and inventory.
- Customer cars getting hit creates complex service, parts, and relationship fallout.
Used Cars Carry Hidden Privacy Risks
- Vehicles hold plentiful consumer data beyond paperwork that dealers often overlook during reconditioning.
- Treating data deletion as a formal process improves trust and reduces safety and liability risks.
Buying A Used Car Feels Like Moving In
- Customers expect a clean car like a wiped phone; dealers often deliver pre-owned vehicles with previous owners' data.
- That leftover data damages customer experience and trust.