Training Data What’s the Future of Vertical SaaS in an AGI World? Jamie Cuffe, CEO of Pace
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Feb 3, 2026 
Jamie Cuffe, founder and CEO of Pace who builds AI agents to automate insurance BPO workflows. He explains why insurance is ripe for agentic process outsourcing. He describes practical agent design, onboarding with forward‑deployed engineers, and how Pace achieves 50–75% cost savings. He discusses selecting high‑impact workflows, building trust with top carriers, and a vision to aggregate vertical AI services.
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Design Agents For End-to-End SOPs
- Build agents to run full standard operating procedures end-to-end rather than squeezing AI into isolated tasks.
- Avoid stitching AI into tiny boxes with code; give agents workflow context and authority to decide.
Use Humans For Onboarding, Not Day-to-Day
- Use human-in-the-loop primarily for onboarding and labeling to raise accuracy from ~90% to >99.5%.
- Move humans off routine work and redeploy them to harder tasks once agents self-improve.
Start With Codified, High-Volume Workflows
- Start with high-volume BPO workflows already codified and QA'd, like submission intake and claims intake.
- Prioritize tasks with clear ROI and easy change management (spin down BPO vs retrain W2 staff).