Factor This Redefining the utility transformation roadmap
Apr 6, 2026
Andy Quick, former Entergy Chief AI Officer now advising utilities at Noteworthy AI, brings decades of utility and AI experience. He discusses how AI became the sector’s biggest disruptor. He outlines where AI adds value, how to choose buy versus build, and the need for organizational champions. He stresses prioritizing real problems, confronting change, and aiming for transformational uses.
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Create An AI Function Around Value Productivity And Governance
- Build an AI program around three pillars: create material value, enable productivity, and govern risk.
- Andy created an AI department focused on measurable value, workforce AI literacy, and controls to avoid running with scissors.
Place AI Where It Can Drive Real Organizational Change
- Cluster AI capabilities where they can influence organizational change, not based on org charts.
- Andy stresses the key success factor is locating AI under leaders who can win hearts and minds and sustain process change.
Always Validate Problem And Sponsorship Before Buy Or Build
- Before buy versus build, confirm there's a problem worth solving, understand the change required, and secure sponsorship.
- If a market solution exists, favour buying for speed to value and lower cost; build only for novel, unique needs and partner when building.