Lessons from Jeffery Liu, Co-Founder and Co-CEO of Assort Health, on Fixing the Front Door of Healthcare with AI Agents

Welcome back to the Pear Healthcare Playbook!

Today we’re excited to sit down with Jeffery Liu, Co-Founder and Co-CEO of Assort Health, a company building specialty-specific AI voice agents to fix the front door of healthcare. Assort is reimagining patient access by reducing hold times, improving scheduling, and helping patients get to the right care faster.

In this episode, we explore how Assort got started, why patient access has remained such a stubborn problem in healthcare, and what the team learned from shipping its earliest real-world deployments. We dive into why specialty-specific workflows matter, how Assort thinks about encoding the complexity of scheduling and triage, and what it takes to turn highly customized implementations into a scalable platform. We also discuss the company’s broader vision for AI-powered patient navigation across voice, text, and other channels.