DevOps Paradox DOP 342: Your Company Documentation Is Useless for AI
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Mar 18, 2026 They dig into why most corporate docs are hard to find, out of date, and mismatch reality. They contrast eternal 'why' notes with fragile 'how' details that decay the moment configs change. They explain where truth lives today — live systems, meeting transcripts, and people's heads. They argue RAG alone won't help and outline practical steps: audit, instrument, design for retrieval, and keep indexing continuously.
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Internal Docs Are Plentiful But Mostly Useless
- Most corporate documentation exists but is rarely findable or useful for real problems.
- Victor and Darin estimate internal docs are useful maybe ~10% of the time, so people go to public internet instead.
The System Is Often The Best Documentation
- The most accurate documentation often lives in systems, not wikis: the running cluster, VMs, or Git history reflect actual state.
- Victor: your cluster shows running pods; Git shows desired replicas — they're different sources of truth.
Why Versus How Explains Documentation Decay
- There are two fundamental doc types: why something was done (stable) and how something works (decays quickly).
- Victor says 'why' is almost eternal, while 'how' becomes outdated the moment configs change.