
Michael Gale's Futures In Focus Amit Ronen - The Future of Customer Success
Mar 4, 2024
34:50
Amit Ronen discusses the evolution of customer success, highlighting the shift from reactive support to proactive customer success and the role of SaaS companies in driving this change. They emphasize the importance of metrics and measuring business impact in evaluating customer success. The influence of agile methodologies on customer-centric approaches is also mentioned. We speculate on future trends, including the consumerization of expectations, integration of AI and big data, and the need for faster and smarter customer support.
Read Michael's corresponding article for Forbes here:
