Studies put the failure rate of organizational change at 70% or higher. Yet managers face increasing pressure to implement change to meet short- and long-term goals. Gregory P. Shea and Cassie A. Solomon share their approach to dealing with this challenge in Leading Successful Change: 8 Keys to Making Change Work. Jeff Klein director of the Wharton Graduate Leadership Program recently spoke with the authors about why we are not as good at change as we need to be and how we can get better at it. (Video with transcript)
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