Creating Extraordinary Retail Places: Our Interview with Kevin Kelley

We're joined by fellow Retail Voices by NRF honoree Kevin Ervin Kelley to unpack some of the key lessons from his remarkable book Irreplaceable: Creating Extraordinary Places That Bring People Together and his recent NRF "Big Show" talk.

We discuss how physical retail must dramatically evolve in an ever more digital world, the "Bonfire Effect," his key principles for connecting more powerfully with customers though design, and much, much more. You won't see your stores the same way after this powerful interview.

But before our interview, we unpack the week in retail news starting with fears that we haven't quite licked inflation and that job losses might accelerate. Then it's on to try to explain January's unusually strong US retail sales numbers, the tale of two cities that characterizes luxury retail of late, and JC Penney's attempt to off-load a bunch of store leases. We conclude wondering just what the heck Amazon is doing opening a pharmacy in Milan.

Join us at the CommerceNext Growth Show in New York June 23rd and 24th with this exclusive discount code for 10% off general admission tickets and FREE retail tickets:  Your code is "REMARKABLE" .  See you in the Big Apple!

About Us

Steve Dennis is a strategic advisor and keynote speaker focused on growth and innovation, who has also been named one of the world's top retail influencers. He is the bestselling author of two books: Leaders Leap: Transforming Your Company at the Speed of Disruption and Remarkable Retail: How To Win & Keep Customers in the Age of Disruption. Steve regularly shares his insights in his role as a Forbes senior retail contributor and on social media.

Michael LeBlanc is a senior retail advisor, keynote speaker and media entrepreneur. Michael has delivered keynotes, hosted fire-side discussions hosted senior retail executive on-stage in 1:1 interviews worldwide. Michael produces and hosts a network of leading retail trade podcasts, including The Remarkable Retail Podcast, The Voice of Retail The Food Professor, The FEED powered by Loblaw and the Global eCommerce Leaders podcast.  He has been recognized by the NRF as a global Top Retail Voice for 2025 and 2025 and continues to be a ReThink Retail Top Retail Expert for the fifth year in a row.