Episode 66 hosts Ruanne Brell (Senior solicitor from Sydney, Australia)

Ruanne works for Avant Mutual, Australia's biggest medical indemnity insurer. She has over 14 years experience in the field and provides medico-legal advice to members on a wide range of health law issues.

We'll explore medico-legal issues from a patients perspective and discuss what happens when treatments or results don't go as expected. What are a patients rights and when is a refund or even litigation necessary?

0:00 Introduction 1:03 Meet Ruanne Brell 3:19 Are Patients Becoming More Litigious 5:16 Rise in Complaints and Patient Awareness 9:44 Importance of Doctor Patient Communication 11:56 Building Rapport and Trust in Consultations 14:01 Managing Expectations in Aesthetic Treatments 16:30 Social Media Influence on Patient Perception 18:16 Choosing the Right Practitioner 23:53 What To Do When Treatment Goes Wrong 27:02 Complaint vs Legal Claim Options 30:22 Role of Regulators and Complaint Bodies 33:44 Preparing for a Medical Consultation 37:39 Importance of Asking Questions and Being Honest 41:39 Keeping Records of Previous Treatments 45:36 Patient Responsibility in Providing Information 48:05 Overview of Advertising Regulations 51:43 Common Advertising Mistakes by Clinics 57:32 Understanding False or Misleading Claims 1:01:04 Gifts Discounts and Inducements Explained 1:03:30 Testimonials and Online Reviews Rules 1:07:48 Social Media Responsibilities for Clinics 1:12:19 Managing Comments and Third Party Content 1:16:00 Pricing Advertising and Legal Considerations 1:19:56 Intellectual Property and Stolen Photos 1:22:22 Financial Consent and Treatment Costs 1:25:07 Discussing Additional and Future Costs 1:27:43 Common Sense and Legal Responsibilities 1:30:37 Future Updates to Advertising Guidelines 1:33:59 Final Advice for Practitioners and Patients 1:36:53 How to Contact Avant and Closing Remarks

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