All Ears English Podcast AEE 2147: 3 Language Choices That Can Undermine Your Career with Julie Holunga
Feb 13, 2024
Julie Holunga, a leadership speaker with experience at Harvard and a TED Talk on workplace communication, dives into how language can impact career growth. She shares insights on navigating cultural communication from her diverse upbringing. Holunga discusses how effective mentorship and strong language choices can enhance professional relationships. Emphasizing the need for confident, clear communication, she illustrates how to avoid phrases that undermine authority, ultimately fostering better workplace dynamics.
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The Apology Backfire
- A client repeatedly apologized to her CFO for his late submissions, causing a shift in responsibility.
- The CFO began blaming her, but the situation improved when she changed her language to acknowledge his frustration.
Project Confidence, Not Doubt
- Avoid conditional language like "I think" or "I believe" when trying to influence others.
- Instead, use declarative language such as "I suggest" or "I recommend" to project confidence.
Engage and Build Trust
- Frame recommendations with conviction using declarative language, but follow up with open-ended questions.
- This approach promotes engagement and trust while keeping the focus on the idea itself.