Mike McCallister CEO of Humana one of the United States’ largest publicly traded health benefits providers is leading the company’s change from a traditional ”one-size-fits-all” health care delivery model to one in which product innovation is driven by consumer needs. McCallister spoke with Wharton management professor Michael Useem and Stephen Wilson engagement director in George Group Consulting’s Conquering Complexity practice about managing complexity while innovating in a rapidly changing industry.
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