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Have you ever had an employee who consistently delivered excellent results, but the moment you give them feedback, they get defensive, justify their actions, or even shut down? Here's the truth—if you don't address this kind of behavior, it can poison your team culture. Today, I'm giving you the playbook for coaching a defensive peak performer—what causes this behavior, why you can't ignore it, and most importantly, how to turn these tough conversations into opportunities for growth.
