Agentic AI and the Future of Retail Execution

Retail AI is evolving — and the biggest breakthroughs are happening after the sale. In this episode of the Rethink Retail Podcast, host Michael Zakkour speaks with Aadil Kazmi, Head of AI at Infios, about how agentic AI is reshaping retail execution across order management, fulfillment, and transportation. Key Takeaways - Execution is the new battleground – AI’s biggest retail impact is shifting from planning to fulfillment and post-purchase experience - Connected systems win – Breaking silos between OMS, WMS, and TMS enables real-time visibility and self-healing operations - Agentic orchestration is here – AI agents are already making live sourcing, routing, and exception-handling decisions - Modularity unlocks scale – Flexible, interoperable architectures outperform monolithic systems in speed and ROI - Purpose-driven AI pays off – Fewer backorders, faster deliveries, and higher customer satisfaction Ready to transform retail execution with AI? Connect with Infios to learn how agentic AI can power intelligent, end-to-end supply chain operations.