16 Questions to Ask on Your Next Gemba Walk

During a Gemba walk, supervisors and leaders go to the place where work is done (the Gemba). They observe (not fix) processes and activities and ask questions that will help lead to future improvements. Why? - is certainly an important question, but it is by no means the only one. We have put together a list of other questions that may be useful, especially if you are new to Gemba walks or if you are taking a look at a process for the first time.