Hurdy Gurdy Travel Podcast

Booking MGM Rewards Platinum and Gold Comp Cruises

Mar 21, 2026
Guest
Mark Kaczynski
Mark Kaczynski, a frequent traveler and MGM Rewards member, explains how he booked and sailed both MGM Gold and Platinum complimentary cruises. Short stories cover missing offer codes, lengthy hold times, escalation tactics, and differences in Gold vs Platinum perks. He also shares booking timing, pre-cruise hotel strategies, and highlights from Radiance and Wonder sailings.
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ANECDOTE

Two MGM Reward Cruises Actually Took Place

  • Mark booked both a Gold Radiance of the Seas cruise (three nights) and a Platinum Wonder of the Seas cruise in his 2025 earned status year.
  • He earned Gold mid-2025, booked Gold, reached Platinum in December, then spent ~13 days emailing and calling to get the Platinum code activated before the booking deadline.
ADVICE

Escalate With MGM Email Support When Reps Push Back

  • Do escalate to MGM Rewards email support if cruise partners can't find your Platinum or Gold code.
  • Mark credited an MGM rep (Neri) who escalated internally and fixed account coding after multiple phone hold attempts and emails over ~13 days.
INSIGHT

Cruise Partners Often Don't Know MGM Dual Benefit

  • Royal Caribbean and Celebrity booking teams may not realize MGM members are eligible for both Gold and Platinum complimentary cruises.
  • That creates finger-pointing where cruise partners say 'only one cruise' until MGM fixes account codes or provides explicit offer codes.
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