Gemba Academy Podcast: Lean Six Sigma | Toyota Kata | Productivity | Leadership

GA 624 | The Pause, Consider, Act Framework with Ashley Herd

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Mar 19, 2026
Guest
Ashley Herd
Ashley Herd, management consultant and author of The Manager Method, shares practical people-leadership tools in concise form. She explains the Pause, Consider, Act framework and why pausing is hardest. They explore the career quilt idea and give advice for young professionals. Conversation also covers micromanagement, structured autonomy, and her playful “Great Minds Overthink Alike” sign.
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ANECDOTE

Colleague's Question Sparked Her Business

  • Ashley used a colleague's question after a promotion to realize 'one day' ideas should start now.
  • The colleague asked why she wouldn't start her manager-help business now, prompting action and eventual founding of Manager Method.
ADVICE

Pause Consider Act For People Problems

  • Use the Pause Consider Act framework when handling people situations as a manager.
  • Pause briefly, consider the other person's perspective, then act and follow up so issues don't linger or create worst-case imaginings.
INSIGHT

Micro Pauses Prevent Reactive Harm

  • Pausing doesn't mean stopping work; it's a deliberate micro-step to avoid reactive decisions.
  • Even a one-second pause prevents gut reactions that can harm relationships or drive valued people away.
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