The Modern Manager

398: Become a Change Leader, Not Just a Change Manager with Yvonne Ruke Akpoveta

11 snips
Mar 10, 2026
Yvonne Ruke Akpoveta, change leadership strategist and author with 20+ years guiding organizations through disruption. She contrasts visionary change leadership with project-focused change management. She discusses empathy, the head-heart-hand adaptive model, involving stakeholders early, treating resistance as feedback, and practical approaches for communicating and leading AI adoption.
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INSIGHT

Change Leadership Versus Change Management

  • Change leadership is a visionary, day-to-day skillset while change management is tactical and project-based with start and end dates.
  • Yvonne contrasts leadership skills (empathy, adaptability, emotional intelligence) with implementation-focused change management.
ADVICE

Use The Head Heart Hand Model

  • Tailor your communication using the Head Heart Hand model: match messages to people who focus on strategy, people impact, or tactics.
  • Identify your own style then adapt to stakeholders (CEO/head, HR/heart, finance/hand) to gain buy-in.
ADVICE

Apply Cognitive Empathy Before Taking Action

  • Practice cognitive empathy: intentionally seek to understand how a person perceives a change before acting.
  • Reframe performance issues by asking how tasks, training, or compensation might be shaping outcomes instead of jumping to fire someone.
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